Customer Service Manager; Spanish & English Speaker

Puesto: Customer Service Manager (Spanish & English Speaker)
Customer Service Manager Mex & LSA

Customer service manager leads our Customer Service department for Mexico & LSA. One of the main goals is, provide outstanding customer service to our customers across the region by developing effective customer service procedures, follow the bio-rad standard process and setting customer satisfaction goals.
To qualify for the role, the ideal candidate should have; proven experience performing a customer service leadership position, excellent knowledge of the latest industry trends, techniques and imports. Supervise the customer service department day-to-day operations for Mexico & LSA.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Maintain accurate records and document all the customer service activities and discussions.
Assess service statistics and prepare detailed reports on the findings.
Hire and train new customer service agents.
Manage the customer service approved budget.
Bachelor’s degree in business Administration, or relevant field.
~3 years of proven experience in a customer service leadership position.
~ Proficiency in Microsoft Office and customer service software, SAP, CRM.
~ Outstanding written and verbal communication skills in Spanish & English.
~ Good understanding of management practices and techniques.
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Who We Are:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.