Customer Success Manager - Formation, stage

As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll develop and execute account plans, deliver impactful business reviews, and serve as the trusted advisor who helps customers navigate the complexities of tax compliance. If you're passionate about customer outcomes and thrive on building deep, lasting partnerships with enterprise organizations, this is your opportunity to make a significant impact on a global scale.

Closely monitor accounts to identify and eliminate attrition risk before it materializes
Establish and sustain relationships through the full subscription lifecycle, ensuring ongoing customer success
Monitor adoption and utilization trends, providing data-driven recommendations based on risk assessment and business needs
Capture and convey customer feedback internally to drive continuous improvement of our products and services
5+ years of customer success, account management, or sales experience in SaaS or a similar industry
~Proficiency in English
~ General knowledge of tax reporting and compliance is a plus
~ Excellent communication skills, including issue tracking, triaging, and crisis management
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Experience with process improvement, decision-making frameworks, and strategic planning
~ Proficiency with CSM technologies such as Salesforce, Gainsight, or similar platforms
~ Ability to efficiently manage multiple customer projects simultaneously
~ Experience supporting global customers across multiple products
~ Strong presentation skills with the ability to deliver informative, well-organized content
~ Proficiency in Portuguese is a plus

Meal Vouchers to Assist with Food Expenses
Globally recognized Training and Development programs