Bilingual Medical Nursing Coordinator

Position overview   We are seeking a detail-oriented, compassionate Medical Intake Coordinator to handle new patient intakes, collect and verify information, and support smooth coordination of care in a fully remote environment.
Responsibilities
Serve as the first point of contact for new patients, families, and referral sources via phone, email, and online inquiries.
Collect, verify, and input patient demographics, contact details, medical history, and insurance information into the electronic system accurately and quickly.
Conduct initial intake interviews to determine service needs and ensure eligibility based on program or payer requirements.
Explain services, next steps, and basic care pathways to patients and families in clear, empathetic language.
Schedule consultations, follow-up visits, and procedures; coordinate calendars with clinicians and internal teams.
Manage and maintain up-to-date digital patient records, ensuring all intake forms and consents are complete and compliant.
Respond to inbound calls, emails, and messages, triaging urgent requests and routing to the appropriate provider or department.
Assist with basic billing and authorization-related tasks tied to new patient intake (for example verifying coverage and gathering referral or authorization numbers).
Generate simple intake and referral reports, track status of new referrals, and follow up on missing information.
Adhere to HIPAA, privacy regulations, and internal policies for data security and patient confidentiality.
Qualifications
Prior experience in a healthcare, medical office, intake, admissions, or patient services role; remote experience is a plus.
Strong verbal and written communication skills, with a professional and patient-centered phone and email manner.
High level of accuracy and attention to detail in data entry, documentation, and scheduling.
Comfortable using electronic health record (EHR) systems, practice management tools, and common office software (email, calendar, spreadsheets).
Ability to manage multiple intakes at once, prioritize tasks, and meet daily or weekly volume targets while working independently from home.
Reliable high-speed internet, quiet workspace, and ability to handle confidential information appropriately in a remote setting.
High school diploma required; additional education in healthcare administration, medical office, or a related field preferred.
Key skills
Customer service and patient relations.
Organization, time management, and follow-through.
Data entry accuracy and record-keeping.
Problem-solving and critical thinking when handling incomplete or complex referrals.
Comfort working in a fast-paced, high-volume, fully remote environment.