Senior Program Manager

The Senior Program Manager / Engagement Partner will serve as the primary client-facing representative and trusted advisor, owning the end-to-end client relationship and program delivery for a major core banking platform implementation. This individual will manage all aspects of program governance, stakeholder engagement, risk management, and delivery assurance for this strategic, multi-year implementation delivered through Agile sprint-based methodologies.
This role requires a unique combination of banking domain expertise, program management excellence, executive presence, and the ability to navigate complex regulatory environments while maintaining strong collaborative relationships with both client stakeholders and technology partners. Deep understanding of various account types (Level 2, 3, and 4 accounts) and their regulatory implications is essential.

Key Responsibilities
Client Relationship Management (40%)
Serve as the primary point of contact and trusted advisor to client project leadership and technical teams
Build and maintain executive-level relationships with key stakeholders across client's technology and business organizations
Provide strategic counsel on banking operations, regulatory compliance, and technology decisions
Conduct regular business reviews, steering committee meetings, and executive briefings
Proactively identify and address client concerns, managing expectations and maintaining high satisfaction levels
Act as escalation point for all client issues, ensuring rapid resolution and clear communication
Translate business requirements into actionable program deliverables
Manage change control processes and scope discussions with client stakeholders
Program Delivery and Governance (35%)
Own overall program planning, execution, and delivery across all work streams using Agile methodologies
Establish and maintain program governance structures, including steering committees, working groups, and status reporting
Develop and manage integrated program plans covering implementation, migration, integration, and regulatory compliance activities delivered through sprint-based execution
Drive accountability across delivery teams, platform vendors, and third-party partners in an Agile framework
Manage program budget, resource allocation, and vendor relationships
Ensure alignment between delivery commitments and platform capabilities
Identify, assess, and mitigate program risks and issues
Implement quality assurance processes and delivery excellence frameworks
Track and report on program KPIs, milestone achievement, and SLA compliance
Banking & Regulatory Domain Leadership (15%)
Leverage banking and payments industry experience to guide solution design and implementation decisions
Demonstrate deep knowledge of various account types (Level 2, 3, and 4 accounts) and their operational and regulatory differences
Understand and articulate Mexican financial regulatory requirements (Fin Tech law, CNBV, Banxico, SPEI) to technical teams
Ensure solution design addresses regulatory compliance for Electronic Payment Fund Institution (IFPE) requirements across all supported account types
Support preparation of regulatory documentation and approval processes with Mexican authorities
Guide integration approaches for Mexican payment systems including SPEI, CoDi, and DIMO
Bring best practices from previous core banking transformations
Stakeholder Management & Communication (10%)
Facilitate effective communication across distributed teams across multiple geographies
Present program status, risks, and recommendations to executive stakeholders
Manage stakeholder expectations through transparent, proactive communication
Coordinate across multiple client technology and business functions
Navigate complex organizational structures and decision-making processes
Build consensus and drive decision-making in ambiguous situations

Required Qualifications
Essential Experience
10+ years of program/project management experience in financial services technology implementations
5+ years of direct experience in banking, payments, or core banking system implementations
Proven track record managing large-scale ($5M+) technology transformation programs

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