Analyste, Support technique | Technical Support Analyst

We Are Pepsi Co
Join Pepsi Co and Dare for Better! Being part of Pepsi Co means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

The  Customer Support Analyst  is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.

As a  Customer Support Analyst  your functions would consist of

Advanced English  , as this role has daily communication with native speakers.
~ Intermediate Excel  knowledge (data entry and editing, formulas, pivot tables).
~6 months – 1 year of  experience with administrative tasks  (document filing and organization, purchase order or invoice management, customer support).
~ It could be from Monday to Sunday (resting 2 days), from a schedule range between 06:00 am - 11:00 pm

Internal digital platforms that promote self-learning.
Specialized training according to the role.
Financial wellness programs that will help you reach your goals in all stages of life.
We are an equal opportunity employer and value diversity at our company. We respect and value diversity as a work force and innovation for the organization.