Production Support Senior Analyst

Location:

any state of Mexico  Industry - Sector:  Financial Services – Banking
What you’ll do?
Work actively with team members to analyze and resolve application issues.
Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.
What you’ll bring:
Experience as a L2 support engineer
ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt
Hands-on experience in SQL (Pl/SQL), Unix and Shell Scripting
Hands-on Read and Debug Java Code

Soft skills:

Work Under pressure, Quality at work, Results Oriented
What can YOU expect in a career with Capgemini?
Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
Capgemini offers a competitive compensation and benefits package.
Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
Capgemini has developed its own way of working, the Collaborative Business Experience

TM, and draws on Rightshore, its worldwide delivery model.
You will love this job because
Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart:
Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“ At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”