Epic Cadence And Prelude Analyst

HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.
We have an opportunity for you as Epic Cadence And Prelude Analyst

Job Description
Provides day-to-day support for Epic scheduling (Cadence) and registration (Prelude) workflows. Works with front-desk, scheduling, and clinical teams to resolve issues and ensure smooth patient access operations.

Key Responsibilities:

Respond to and resolve tickets related to scheduling, registration, and insurance.
Troubleshoot provider templates, appointment workflows, and demographic data issues.
Assist with template builds and workflow updates.
Participate in upgrades, testing, and validation.
Maintain support documentation and escalate complex issues as needed.

Required Qualifications:

Epic Cadence and/or Prelude Certification (multiple Epic certifications a plus).
3–5 years of healthcare IT or application support experience.
Strong understanding of scheduling and registration workflows.

Experience with ticketing systems (e.g., Service Now, Remedy).
Excellent troubleshooting and communication skills.
We offer a competitive package that includes
Life insurance
Major Medical Expenses Insurance
Minor Medical Expense Insurance
Savings Fund 13% (up to MXN $4,293 monthly)
Food vouchers 10% (up to MXN $4,400 monthly)
30 days as Christmas Bonus
12 days of vacation in the first year, increasing 2 days as dictated by law.
Additionally, we provide continuous training and development opportunities to help our employees achieve their professional goals.
If you're interested, send us your resume in English to  and apply here
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