Site Reliability Engineer

Hiring:
On-Site Support Engineer - Linear Video Distribution (AWS Cloud)

Location:

Mexico OR Colombia
Industry: Next-gen video distribution, cloud streaming, media technology
Are you passionate about live video delivery, cloud workflows, and supporting cutting-edge broadcast operations? A global media technology provider is seeking an On-Site Support Engineer to work directly within a major operator's facility, supporting a state-of-the-art AWS-based Linear Video Distribution Platform.
This role is perfect for someone who thrives in fast-paced operational environments, enjoys solving complex technical problems, and wants to be at the centre of a high-profile video delivery ecosystem.
The Opportunity
You'll be the primary on-site technical expert for a cloud-driven linear video distribution platform handling:
SRT ingest
Transcoding
Packaging (DASH/HLS)
DRM
Origin and CDN delivery
Session Management
Manifest Manipulation
Dynamic Ad Insertion (DAI)
Your work ensures seamless, high-quality live channel delivery to millions of viewers.

Key Responsibilities
Act as the on-site technical contact supporting the cloud-based video distribution platform.
Work closely with the operator's engineering and operations teams to maintain platform availability.
Validate SRT content feeds and ensure correct service configuration and channel alignment.
Support additions, changes, and removals of services, coordinating interfaces with back-office systems.
Perform configuration updates following strict change-management processes.
Monitor alarms, system health, and service KPIs.
Troubleshoot issues across ingest, encoding/transcoding, packaging, DRM, CDN, and DAI workflows, escalating when needed.
Document runbooks, operational processes, and lessons learned.
Collaborate with remote engineering, cloud ops, and product teams to resolve complex issues.
Provide technical insight for upgrades, new features, and ongoing architecture optimisation.
Assist with API-related queries for monitoring, dashboards, and integration into NMS systems.
Technical Expertise Needed
5+ years working with video delivery systems in broadcast or OTT environments.
Strong experience in Dev Ops, Cloud Infrastructure, or SRE roles.
Knowledge of Docker, Kubernetes, and containerised environments.
Deep understanding of video workflows: ingest, encoding, packaging (DASH/HLS), DRM, CDN delivery, DAI SRE
Hands-on experience with AWS services (EC2, S3, Cloud Front, Cloud Watch, IAM, Lambda, etc.).
Proficiency in Linux, shell scripting, system logs, and root-cause analysis.
Solid networking fundamentals (TCP/IP, multicast/unicast, DNS, routing, load balancing).
Strong documentation and customer-facing communication skills.
Nice-to-Have Skills

Experience with CI/CD, observability tools (Grafana, Prometheus, ELK).
Exposure to DRM technologies (Widevine, Play Ready, Fair Play).
Understanding of DAI workflows.
AWS or cloud certifications (e.g., AWS Solutions Architect Associate).