Account Manager Managed Services

&##128640;  Customer Account Manager – Packaging & Automation &##128205;
Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)

*** US TOURIST VISA REQUIRED (For Training in the U.S)**
* &##128270;  About the Role

The  Customer Account Manager  is the trusted partner for Serac’s existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction. You’ll be the  primary point of contact  for customers, supporting everything from  new formats and upgrades  to  training, audits, and service visits  .
Success in this role is measured by  customer loyalty, revenue growth, and satisfaction  .

&##129504;  What You Bring

Strong understanding of the  automation & packaging machinery industry
Excellent  communication, negotiation, and problem-solving skills
Ability to manage multiple priorities independently
Professional, customer-first mindset
Strong organizational and time-management skills
Fluent in  English  for all job-related communications
Advanced proficiency in  Microsoft Office  (Excel, Word, Outlook, PowerPoint)

&##127891;  Education & Experience

~ Bachelor’s degree  in a relevant field (required)
~10+ years  experience with  packaging equipment
~5+ years  experience with  filling & capping machines
~5+ years  managing  customer accounts  in an industrial/OEM environment

&##128176;  Sales & Growth

Drive sales by promoting  tooling, upgrades, retrofits, service visits, maintenance contracts, and spare parts
Identify and execute  growth opportunities  within existing customer accounts
Build and execute  strategic account plans  to maximize customer value

&##129309;  Account Management & Customer Relationships

Manage and grow assigned  customer accounts
Build strong relationships with  key decision-makers and stakeholders
Act as the  voice of the customer  internally

⭐  Customer Service & Satisfaction

Deliver exceptional service and ensure  high customer satisfaction
Proactively resolve issues and escalate when necessary
Track and respond to customer feedback and survey results

⚙️  Operational Collaboration

Partner with  Operations, Engineering, and Service  teams to support customer needs
Support  Field Service Technicians  with documentation and parts inventory audits
Contribute to  new programs and customer-driven solutions

✈️  Travel & Work Environment

Up to 50% travel  to customer sites
Office-based with frequent customer interaction
Domestic and limited international travel required
Ability to lift up to 50 lbs  and perform basic physical tasks during site visits

&##127757;  Additional Requirements

Must be eligible to  travel to the U.S. on a tourist (B-1/B-2) visa for training  , if applicable
Ability to work flexible hours as needed to support customers and projects

&##128205;
Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)

*** US TOURIST VISA REQUIRED (For Training in the U.S)**
* #Customer Account Manager
#Account Management
#Customer Success
#Aftermarket Sales
#B2BSales