B2B Customer Success Representative Iberia

B2B CUSTOMER SUCCESS REPRESENTATIVE IBERIA
Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.

We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.

If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

The main tasks of the position are:
The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

Manage a portfolio of Direct Countries dealers across EMEA

Build strong, long‑term relationships with assigned dealers

Ensure high levels of customer satisfaction through quality service

Act as the main point of contact for operational and service‑related topics

Order Management & Operations

Manage and validate the orderbook for assigned dealers

Perform order entry in SAP (ERP system)

Track and follow up orders, liaising with warehouses and logistics teams

Ensure on‑time and in‑full delivery (OTIF)

Handle operational issues such as refusals, returns and warranties

Data & Reporting

Prepare and maintain customer order databases

Analyze data and performance indicators to support decision‑making

Provide reporting on key KPIs and service levels

Ensure accuracy and consistency of customer data

Cross‑functional Collaboration

Collaborate with Sales teams to support dealer performance and satisfaction

Work closely with Supply Chain and Operations teams to resolve issues

Handle dealer and sales queries efficiently and professionally

Position requirements:

Qualifications:

Fluent English and Spanish (mandatory)

Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)

Knowledge of SAP, Salesforce and Excel

Strong data orientation and analytical skills

Understanding of sales processes and logistics flows

Competences:

Proactive and solution‑oriented

High attention to detail and organizational skills

Strong communication and interpersonal skills

Ability to work cross‑functionally

Adaptability in a fast‑paced environment

Preferred:

Additional European language is a plus

#J-18808-Ljbffr