Customer Service Ocean Freight M​/F

Sea Freight Forwarders are responsible for the end to end shipment management based on group standard operating procedures. They identify and select the most appropriate and cost-effective sea freight transport solution for the customer.

• Responsible for the end-to-end customer experience
• Determine efficient and cost-effective methods of moving goods from one location to another according to customer or sales requirements
• Calculate weight, volume, or cost of goods to be moved
• Arrange appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination
• Select shipment routes, based on nature of goods shipped, transit times, or security needs
• Identify and select the most suitable sea freight carrier for the job
• Negotiate terms of carriage with carriers, define the details of a shipment and communicate those details to the selected carrier(s)
• Guarantee reliable transit times and maintain excellent levels of communication with clients at all stages of the shipping process
• Keep customers informed of the status and physical location of their shipments, updated in real time using geo-localisation technology
• Check that shipments are delivered as planned and resolve any problems
• Manage customer requests and arrange additional services in line with the Geodis LoB strategy
• Arrange special transport for sensitive goods such as live animals, food or medical supplies
• Collect data, present it in an accessible form and produce detailed reports for management.
• Adhere to data management principles and guidelines and ensure data quality
• Managing shipping documents
• Manage customs clearance procedures, transport and insurance documentation
• Prepare the transport documents required for the shipment of goods (including all tax and customs declarations required in the case of goods destined for import or export)
• Oversee payments and transactions, such as freight charges, on behalf of customers
• Assist customers in obtaining insurance reimbursements
• Maintain current knowledge of relevant legislation, political situations, or other factors that could affect sea freight transport

100

HIGH/SECONDARY SCHOOL DEGRE E

Confirmed (5 to 10 years of experience)

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business:
Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker.