Scheduler & Logistics Coordinator

Location: Venustiano Carranza

Industry:
Facilities Services

Location:

Remote — Ideally living in Michoacan

Reports to:

Operations Manager
Salary:
$1,400 USD per month
Contract Type:
Independent Contractor Agreement

Work Hours:

8:00 AM to 5:00 PM Pacific Time / Monday to Friday | This is a Full time role
Language Requirement:
C1+ English, fully professional
Equipment:
Must have a suitable home office setup, laptop, and reliable high-speed internet

How to Apply:

Please submit your resume in English only.

Position Summary
We are looking for a highly organized, detail-oriented   Scheduler & Logistics Coordinator   to support the daily operations of a small but growing service-based company specializing in commercial kitchen hood cleaning, filter exchange, exhaust fan cleaning, and exterior pressure washing services based in California.

This is a hands-on coordination role for someone who can manage multiple moving parts at once: client communication, technician schedules, service routes, vendor follow-up, CRM updates, job tracking, quotes, and basic administrative support.
The ideal candidate is proactive, resourceful, comfortable with heavy phone, text, and email communication, and able to keep field operations running smoothly in a fast-paced small-business environment.

Key Responsibilities
Client Communication & Account Support
Serve as a main point of contact for clients regarding scheduling, service updates, follow-ups, and general questions.
Communicate professionally with restaurant owners, managers, vendors, technicians, and internal team members.
Follow up with clients before and after service to confirm details, collect missing information, and ensure satisfaction.
Help maintain strong client relationships through timely, clear, and consistent communication.
Escalate urgent issues, complaints, or operational concerns to management when needed.
Scheduling, Dispatch & Route Coordination
Schedule and coordinate service appointments for hood cleaning, filter exchange, pressure washing, and related services.
Coordinate daily and weekly routes for field technicians and company vehicles.
Monitor job status and update schedules as priorities change throughout the day.
Help optimize routes to reduce travel time, avoid delays, and improve technician productivity.
Confirm appointment details, addresses, access instructions, service windows, and client requirements.
CRM, Data Entry & Job Tracking
Maintain accurate client, vendor, equipment, and service information in the company CRM or service management system.
Update job notes, service records, pricing details, contact information, and follow-up tasks.
Track job completion, pending items, reschedules, cancellations, and client requests.
Ensure all documentation is complete and accurate for billing, operations, and future service visits.
Keep records organized and easy for the team to access.
Quotes, Proposals & Administrative Support
Prepare basic quotes, estimates, and service proposals based on client needs and company pricing guidelines.
Experience Invoicing in the US
Support invoice coordination by confirming completed services and communicating billing details to the appropriate team.
Assist with collecting photos, service details, or job information needed for estimates or follow-ups.
Handle confidential client and business information with accuracy and discretion.
Support the owner, sales manager, or operations manager with administrative tasks as needed.
Vendor, Inventory & Equipment Coordination
Help track vendor information, service history, pricing, and contact details.
Support basic inventory tracking for filters, parts, cleaning supplies, and operational materials.
Notify management when supplies or equipment may need replenishment.
Assist in keeping asset and equipment records updated.
Problem-Solving & Operational Improvement
Identify scheduling gaps, communication issues, or process inefficiencies.
Recommend simple, practical improvements to help the team work faster and more accurately.
Stay calm and organized when schedules change, clients call with urgent needs, or technicians require support.
Take ownership of follow-up tasks until they are fully resolved.

Qualifications & Skills
Experience
2+ years of…