Workplace Experience Coordinator

Puesto: Workplace Experience Coordinator (Fixed Term)
Teamwork makes the stream work.

Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

The Workplace Services team is dynamic and fast-growing. We collaborate to create an inspiring workplace for our amazing colleagues. You’ll work in an open and respectful team environment. Our mission is to provide workplace services that compete with the best. We strive to exceed our team members' expectations by always thinking one step ahead when providing solutions.

About the role

Roku, the innovative streaming company, is looking for a Workplace Services Coordinator (Fixed Term) to support our Mexico City office. We are seeking someone who is proactive, confident in their abilities, detail-oriented, and a strong office management generalist across all areas. This person should expect the unexpected and bring a positive, adaptable attitude to a fast-paced environment. The work can be challenging, which is exactly what makes it rewarding.

The ideal candidate is curious, engaged, and willing to jump in to solve problems, make thoughtful decisions, and respond quickly to changing business needs. Success in this role comes from being a strong partner to the team and helping create an exceptional workplace experience every day. This role requires a four day in office weekly presence, with the ability to be flexible for special events, exigencies or business requirements.

What you will be doing

Be responsible for reception, visitor registration, and welcoming employees and guests to the office.

Deliver a consistently exceptional workplace experience, including office presentation, snack provisioning, and lunch program coordination.

Coordinate with IT to triage and route workplace technology and AV needs.

Escalate IT issues and help ensure on-site follow-through.

Serve as the point of contact for Workplace Services, proactively raising and resolving front-line workplace issues through an online ticketing system and communicating status updates effectively.

Maintain general familiarity with security access control systems from an administrative, technical, or operational standpoint.

Work closely with the Global Security team, follow direction, and coordinate in real time to resolve access card issues and support building manager related needs.

Support Roku security operations, including events and coordination with HR on office, employee, and landlord security matters.

Plan and support events, team functions, and general meetings.

Liaise with the building manager on facilities-related issues.

Manage vendor relationships and support office services as needed.

Coordinate and assist with deliveries to and from the office.

Provide support on additional duties as assigned by the Sr. Manager, Workplace Services.

We're excited if you have

3+ years of experience in office management, facilities, workplace services, or a related field.

Experience working in organizations experiencing growth.

A high level of self-motivation, persistence, dependability, and self-sufficiency.

The ability to quickly assess situations, identify trends or gaps, develop insights, and propose solutions.

Excellent spoken and written English.

The ability to remain flexible in a fast-paced environment while balancing multiple tasks and changing priorities.

Proficiency in Outlook, Word, and Excel.

The ability to handle confidential and sensitive information with discretion and sound judgment.

This role requires a four day in office weekly presence, with the ability to be flexible for special events, exigencies or business requirements

#LI-SS

Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and…