Client Calls Specialist - Phone-First Admin & QuickBooks

Puesto: Client Calls Specialist - Phone-First Role with Admin & QuickBooks Support
Location: Cancún

Description
Client Calls Specialist — Phone-First Role with Admin & Quick Books Support (Remote — US PST hours)

Location:

Remote (work from home, must overlap US Pacific Time)
Type:  Part-time (24 hrs/wk) with strong possibility to transition to Full-time (40 hrs/wk)

Hours:

8:00 AM – 12:00 PM PST, Monday–Saturday (must be available these windows)
About the role  This is a phone-first position: you’ll spend most of your time handling inbound client calls for US-based customers, providing friendly, professional support in clear English (Spanish a strong plus). Secondary responsibilities include light admin and bookkeeping tasks in Quick Books (invoicing, AR/AP, basic reconciliations) as needed. Start part-time to demonstrate fit; strong performers will be offered full-time and greater bookkeeping/placement responsibilities.

Training and close support provided — we want someone with a positive attitude who enjoys talking with clients.
What you’ll do (high level)     Handle inbound client calls in clear, professional English.
Perform bookkeeping tasks in Quick Books: invoices, AR/AP, reconciliations, basic reporting.
General admin: email management, scheduling, client follow-ups, document organization.
Support onboarding/training for new accounts and communicate status to the US-based team.
Maintain accurate notes and follow-up items in our project tool.

Requirements
Must-have     Very good English (spoken and written) and strong Spanish.
Proven remote experience working for US companies.
Availability 8:00 AM–12:00 PM PST, Monday–Saturday (required).
Comfortable talking on the phone and providing friendly customer service.
Basic bookkeeping experience;
Quick Books experience preferred.
Nice-to-have     Experience in car dealership or autoparts industry.
Experience taking calls + transitioning into increasingly responsible bookkeeping/admin work.

Benefits

•     Competitive compensation aligned with experience and location.