Medical Virtual Assistant

Medical Virtual Assistant (MVA)
Remote | Chiropractic Clinic | 30 Hours/Week |  $6/hour
performance-based increase after 6 months

Position Overview    We are seeking a highly capable  Medical Virtual Assistant (MVA)  to support the overall operational health of a busy healthcare clinic. This role is ideal for someone who is  very sharp, proactive, detail-oriented, emotionally intelligent,  and able to take  ownership  of important clinic workflows with minimal supervision.
This is not a basic task-following role. The ideal candidate must be able to  think ahead , identify operational gaps, take initiative, and help remove administrative and billing-related tasks from the provider's plate.
We are looking for someone with  excellent English communication skills, strong executive presence, high accountability, and the ability to build a trust-based working relationship with the provider and care team.

Key Responsibilities     Insurance Verification    Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time. Ensure all insurance information is accurate, updated, and properly documented.
Denied Claims Management    Review denied claims, identify denial reasons, and assist with claim reprocessing. Track issues, follow up on missing information, and help prevent repeat claim errors.
EOB Processing    Review and process Explanation of Benefits documents. Help organize, validate, and clear EOB backlogs while ensuring billing and insurance documentation is accurate.
Patient Balance Resolution    Review outstanding insurance balances and patient account issues. Track unresolved balances, identify the source of the issue, and coordinate next steps for resolution.
Claims Processing    Support claims-related workflows, including Cigna and Veterans Affairs claims. Ensure claims are reviewed, tracked, and escalated when necessary.

Payment Coordination    Assist with vendor payment coordination, including check payments when needed. Ensure payment-related tasks are completed accurately and on time.
SOAP Note Monitoring    Monitor SOAP note completion, accuracy, and compliance. Track missing, incomplete, or delayed documentation and communicate concerns appropriately.
Appointment Tracking    Track missed appointments, canceled appointments, and scheduling trends. Identify patterns that may affect clinic revenue, patient flow, or provider productivity.
Reports and Operational Tracking    Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics. Reports should include clear insights and practical recommendations when needed.
Team Coordination    Support smooth communication between the provider, care team, and administrative staff. Help ensure updates are clearly shared, priorities are followed through, and important tasks are not missed.
Operational Support    Proactively identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems. Recommend practical solutions to improve clinic efficiency.
Mandatory Requirements      Minimum of 1 year of experience as a Medical Virtual Assistant

Experience supporting a US healthcare practice

Experience with insurance verification, EOBs, claims, denied claims, patient balances, or billing support

Exposure to CPT and ICD-10 codes

Strong English communication skills, both written and verbal

Strong executive presence and professional communication style

Must be a Mac OS user

Strong attention to detail and follow-through

Ability to work independently with minimal supervision

Proven leadership, ownership, or high-accountability experience in a previous role

Required Soft Skills      Proactive and…