Bilingual Virtual Assistant Receptionist

Bilingual Virtual Assistant (English/Spanish)
Receptionist
Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review
Role Summary    We are hiring a  Bilingual Medical Virtual Assistant  to support an  Internal Medicine practice . This role requires someone with  strong English and Spanish communication skills , especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.
This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.
Top Requirements       Strong bilingual communication skills in both English and Spanish

Confident and professional on phone calls

Strong patient coordination and scheduling ability

High attention to detail and reliable follow-through

Key Responsibilities    
1) Phone Calls and Patient Communication      Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts

Communicate clearly and professionally in both  English and Spanish

Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance

Answer routine patient questions and escalate concerns appropriately

Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations

2) Appointment Scheduling and Patient Coordination      Manage new and existing patient scheduling through phone, email, and text

Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors

Confirm appointments and manage cancellations, reschedules, and waitlist coordination

Conduct pre-visit outreach and communicate next steps clearly to patients

Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system

3) Insurance Verification and Benefits      Verify patient eligibility and benefits before appointments

Confirm copays, deductibles, covered services, and authorization requirements

Identify insurance issues early and communicate them clearly to patients and internal staff

Document verification results accurately in the EMR and any internal trackers

Escalate unresolved payer issues and follow through until completed

4) Referral and Prior Authorization Support      Process referral-related tasks and ensure required documents are complete

Initiate and follow up on prior authorization requests as needed

Track pending items, approvals, denials, and required follow-up actions

Coordinate with payer offices, provider offices, and internal team members to avoid delays

5) Administrative Support and Documentation      Maintain accurate, timely, and consistent documentation

Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking

Handle patient information in a HIPAA-compliant manner

Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications       Excellent verbal and written communication skills in both English and Spanish

Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role

Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls

Highly organized, detail-oriented, and able to manage multiple tasks accurately

Able to work independently and communicate updates clearly

Reliable computer setup, headset, and stable internet connection for remote work

HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have      Clinical or healthcare background

Familiarity with EMR/EHR systems

Experience supporting  internal medicine, primary care, or similar outpatient practices