Residential Property Manager

Position Title:

Remote (anywhere is South America) Residential Property Manager

This position REQUIRES residential property management experience, remote or on-site. This position is a dynamic and collaborative role in which the Property Manager plays a critical role in the success of our operations. Each Property Manager is assigned accounts for which they are fully responsible. A minimum of 2 years residential property management experience with a U.S, based property management company is required.

Must have excellent English speaking and writing skills.

Position Overview **
* - Be highly organized and proactive
- Be bilingual (English and Spanish) fluently, both verbally and written
- Demonstrate excellent problem-solving skills and follow-up is a must
- Exhibit professionalism in all aspects of work behavior
- Maintain a positive attitude and willingness to work until tasks are completed
- Develop and maintain strong relationships with owners and tenants
- Hours are mainly 9a - 6p EST but may require weekend and evening hours to complete tasks

Ongoing Skill Development

- Communicate with company management by providing regular updates, solutions to issues, and proactive input without causing unnecessary expenses
- Prioritize tasks, manage workloads, and ensure timely follow-through on all assignments
- Continue to demonstrate fluency in English and Spanish, both written and verbal
- Quickly learn and implement new tools, processes, and systems
- Identify challenges, develop solutions, and implement changes as needed
- Coordinate activities between vendors, tenants, owners, and company management
- Collaborate effectively with coworkers, company management, vendors, owners, and tenants
- Exhibit self-motivation and follow through to ensure efficient task completion with high-level customer service

KEY RESPONSIBILITIES

Interact with Owners, Tenants, and Vendors

- Respond to owner inquiries regarding statements, repairs, charges, invoices, payments, rental status, and any issue affecting their rental property and bring to satisfactory conclusion
- Respond to tenant inquiries regarding ledgers, repairs, charges, and rent issues
- Work with Maintenance Manager, tenants, and owners in communicating repair status
- Ensure all communication with owners, tenants, and vendors is conducted professionally and documented in Appfolio

Repairs and Maintenance Management

- Work with Maintenance Manager where needed
- Accurately enter repair requests with details when requested by owners or tenants

Assist with Delinquencies

- Collaborate with Accounting Department on delinquencies

Section 8 Tenants and Processes

- Understand the Section 8 program in each locality
- Learn and follow the necessary systems, processes, and documentation
- Assist tenants in providing required information for RTAs and HAPs
- Coordinate with Accounting Department on new tenants and terminations
- Schedule and coordinate inspections and enter resulting repairs
- Keep tenants and owners updated as to status of any process

Tenant Move-Outs

- Track lease terminations and follow up with tenants regarding move-out procedures
- Schedule and oversee move-out inspections
- Coordinate with the Field Agent in preparation of property for re-rental
- Work with vendors, field agents, and accounting to acquire repair estimate
- Obtain owner approval for any estimates and ensure owner contribution is made

Listings and Tenant Move-Ins

- Assist Field Agent in maintaining and updating listings across all platforms
- Review tenant screening reports and issue approval or denial letters
- Update software platform Move-In tenant and prepare leases, addendums, and welcome letters
- Obtain signatures and ensure payments are made in time
- Schedule move-in condition reports, obtain tenant signatures, and upload to software platform
- Coordinate move-in cleaning, security, and lockboxes with the Field Agent
- Stay in contact with tenant

Lease Renewals

- Check Aptly for renewals
- Coordinate with the Broker to evaluate renewal amounts and terms
- Follow Aptly as it sends renewal notices
- Prepare and execute lease amendments if tenant accepts and ensure tenant records are updated
- Prepare for move-out if tenant terminates

New Owner Leads

- Contact Broker (live transfer) with any new owner leads received
- Contact new owners and introduce self: phone calls, text, and email

Appfolio (or another prominent residential property management platform) Management

- Need experience with any leading property management platform
- Upload documents and record notes accurately
- Maintain detailed logs of all interactions with owners, tenants, and vendors
- Keep owner, tenant, and vendor contact information accurate and up to date

Aptly experience

- Experience with Aptly or Lead Simple is a plus

PLEASE REPLY IN ENGLISH.