Residential Property Manager

Position Title:

Remote (anywhere is South America) Residential Property Manager

This position REQUIRES residential property management experience, remote or on-site. This position is a dynamic and collaborative role in which the Property Manager plays a critical role in the success of our operations. Each Property Manager is assigned accounts for which they are fully responsible. A minimum of 2 years residential property management experience with a U.S, based property management company is required.

Must have excellent English speaking and writing skills.

Position Overview **
* Be highly organized and proactive
Be bilingual (English and Spanish) fluently, both verbally and written
Demonstrate excellent problem-solving skills and follow-up is a must
Exhibit professionalism in all aspects of work behavior
Maintain a positive attitude and willingness to work until tasks are completed
Develop and maintain strong relationships with owners and tenants
Hours are mainly 9a - 6p EST but may require weekend and evening hours to complete tasks

Ongoing Skill Development
Communicate with company management by providing regular updates, solutions to issues, and proactive input without causing unnecessary expenses
Prioritize tasks, manage workloads, and ensure timely follow-through on all assignments
Continue to demonstrate fluency in English and Spanish, both written and verbal
Quickly learn and implement new tools, processes, and systems
Identify challenges, develop solutions, and implement changes as needed
Coordinate activities between vendors, tenants, owners, and company management
Collaborate effectively with coworkers, company management, vendors, owners, and tenants
Exhibit self-motivation and follow through to ensure efficient task completion with high-level customer service

KEY RESPONSIBILITIES

Interact with Owners, Tenants, and Vendors
Respond to owner inquiries regarding statements, repairs, charges, invoices, payments, rental status, and any issue affecting their rental property and bring to satisfactory conclusion
Respond to tenant inquiries regarding ledgers, repairs, charges, and rent issues
Work with Maintenance Manager, tenants, and owners in communicating repair status
Ensure all communication with owners, tenants, and vendors is conducted professionally and documented in Appfolio

Repairs and Maintenance Management
Work with Maintenance Manager where needed
Accurately enter repair requests with details when requested by owners or tenants

Assist with Delinquencies
Collaborate with Accounting Department on delinquencies

Section 8 Tenants and Processes
Understand the Section 8 program in each locality
Learn and follow the necessary systems, processes, and documentation
Assist tenants in providing required information for RTAs and HAPs
Coordinate with Accounting Department on new tenants and terminations
Schedule and coordinate inspections and enter resulting repairs
Keep tenants and owners updated as to status of any process

Tenant Move-Outs
Track lease terminations and follow up with tenants regarding move-out procedures
Schedule and oversee move-out inspections
Coordinate with the Field Agent in preparation of property for re-rental
Work with vendors, field agents, and accounting to acquire repair estimate
Obtain owner approval for any estimates and ensure owner contribution is made

Listings and Tenant Move-Ins
Assist Field Agent in maintaining and updating listings across all platforms
Review tenant screening reports and issue approval or denial letters
Update software platform Move-In tenant and prepare leases, addendums, and welcome letters
Obtain signatures and ensure payments are made in time
Schedule move-in condition reports, obtain tenant signatures, and upload to software platform
Coordinate move-in cleaning, security, and lockboxes with the Field Agent
Stay in contact with tenant

Lease Renewals
Check Aptly for renewals
Coordinate with the Broker to evaluate renewal amounts and terms
Follow Aptly as it sends renewal notices
Prepare and execute lease amendments if tenant accepts and ensure tenant records are updated
Prepare for move-out if tenant terminates

New Owner Leads
Contact Broker (live transfer) with any new owner leads received
Contact new owners and introduce self: phone calls, text, and email

Appfolio (or another prominent residential property management platform) Management
Need experience with any leading property management platform
Upload documents and record notes accurately
Maintain detailed logs of all interactions with owners, tenants, and vendors
Keep owner, tenant, and vendor contact information accurate and up to date

Aptly experience

Experience with Aptly or Lead Simple is a plus

PLEASE REPLY IN ENGLISH.