EA Manager

Puesto: Oliver Wyman- EA Manager
Location: Ciudad Nezahualcoyotl

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $27 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

Job Overview:
We are looking for an enthusiastic, motivated people-person to join our Americas team to oversee the provision of high-quality day to day operations of the Executive Assistant team. This will include overall responsibility for approx. 20 direct reports who work as Executive Assistants supporting the Partner team. This includes coordination and management of staff ensuring development of skills and experience.

* PLEASE SUBMIT CVs IN ENGLISH
* THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.
* Key Tasks   :

Management
Independent management of team day-to-day operations
Help with creating positive and collaborative team dynamics
Be the team’s first point of contact for conflict resolution
Collaborate with Regional EA Manager and local office leadership on process enhancements to improve efficiencies and capacity management
Work on internal communications for the team ensuring relevant information is communicated to the team appropriately
Leads team meetings with a strategic agenda including sharing relevant business updates
Communicates issues and team needs to regional/local office leadership and EA management
Regular touchpoints with internal clients, EA management and other stakeholders
Occasional involvement in special projects for EA Department

Workflow oversight
Approve holiday, “work from home” requests (and timesheets where required)
Track attendance, punctuality, vacation, “work from home”, timesheets and overtime (where required)

Performance
Identify skills/learning gaps for team and suggest training content
Assist team with setting individual performance goals
Work with COO, HC and EA management to calibrate performance ratings and compensation for team
Writes and delivers performance reviews
Solicit feedback to ensure service levels are met
Provides coaching to help team achieve goals, develop skills or improve performance
Provide timely, specific feedback on a regular basis
Manages performance issues including conducting and enforcing disciplinary processes in conjunction with HC

Recruiting
Assist with all aspects of recruiting (screening potential candidates, first interviews, scheduling partners to interview candidates if needed and make offer recommendations)
Onboards and integrates new hires

Training
Coordinate training schedule of new team members
Develops and delivers training content
Provide feedback to Training Network on training materials

Experience

Required:

At least five years’ experience working in an administrative management position. Experience in management consultancy or similar professional services industry would also be an advantage
At some point in career candidate will have worked as an executive assistant
Strong personnel manager capable of recruiting, training, coaching and motivating talent
Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal
Ability to think strategically and contribute to development of departmental model
Ability to undertake projects and produce quality and timely results
Self-starter, strong initiative, confidence and ability to work with little guidance
Strong customer service orientation
Excellent communicator and negotiator – able to deal effectively with people at all levels
Possesses maturity, poise and judgment
Displays a positive attitude, sense of fun: is collegial and friendly
Team player who has experience of and has enjoyed working as part of a team.…