Associate Director Business Optimization

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, Pay Pal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #choose action, #beopen, #think customer, #gofurther and #win together
The

Purpose:

As the Associate Director of Business Optimization, you will lead the strategic expansion of our global partnership ecosystem. Reporting to the VP of Payment Optimization, you’ll leverage your deep expertise in payment life cycles and technical protocols - such as Tokenization, 3DS, and Smart Routing - to bridge the gap between issuers, acquirers, and schemes. Your mission: drive world-class performance through higher authorization rates and seamless conversion.

Your impact in this role:

Partnership Management :
Establish and oversee partnerships across different stakeholders in the payment ecosystem. You will manage and empower team members who own local relationships, and build out a formula for successful interaction with partners. This involves regular communication and collaboration with acquirers to ensure smooth transaction processing, staying updated on card schemes' policies to facilitate seamless card payment acceptance, fostering relationships with issuers, and developing partnerships with Local Payment Methods (LPMs) to optimize payment acceptance in specific regions by understanding local market dynamics..

Team Leadership :
Lead, mentor, and develop a small team of junior team members that will be responsible for specific partners.

Performance Analytics :
Analyze and review performance data (declines, conversion rates) for each partner. Collaborating with internal stakeholders such as product, customer support, and technical teams to address underlying factors, implementing strategies to optimize transaction approval processes, and leveraging insights from A/B testing and partnerships with acquirers to improve authorization rates.

Cross-Functional collaboration :
Collaborate with Product, Risk management, Partnerships, and other teams to launch performance enhancing products and features.

What would make you a great fit:

Experience:

6+ years in payments, fintech, or e-commerce with a relevant bachelor’s degree (MBA preferred).

Domain Expertise:  Deep knowledge of the payment lifecycle, card scheme regulations, and technical tools (Tokenization, 3DS, Smart Routing).

Strategy & Partnerships:  Proven ability to build engagement strategies with issuers, acquirers, and Local Payment Methods (LPMs).

Analytical

Skills:

Proficiency in data analysis to optimize transaction performance, decline reasons, and conversion rates.

Leadership:  Experience mentoring and leading teams while collaborating across Product and Risk departments.

Languages:

Fluency in English plus Spanish

What's in it for you?:
Hybrid working -  We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working.  In addition to our 10-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year
Learning and Development -  We offer a 7,000 MXN annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job…