Remote Support Engineer; English -speaking - Hybrid - Tech Industry HD

Job Title

Remote Support Engineer (English
-speaking) - Hybrid - High Tech Industry

• Provide expert support on industrial 3D printers
• Remotely resolve hardware and/or software technical issues and application problems for our customers
• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
• Keep customers informed of the status of their case
• Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
• Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
• Assist Field Service Engineers during onsite troubleshooting in case of need

• A native or proficient level of English
• Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
• Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
• Excellent organizational skills; able to prioritize work in accordance
• Experience in a customer facing role (onsite support, remote support or similar) – optional
• Experience in Graphics Arts products and related technologies – optional
• Ability to follow and read electrical / electronic diagrams – optional
• Experience in Additive Manufacturing technology, 3D Modeling Software – optional
• Magics (Materialise) and Net Fabb (Autodesk) and/or 3D printing workflows – optional

• Full time 39 hours/week permanent contract
• Shift schedule:
  Monday to Friday 09:00 - 18:00
• Salary package:
  
  base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus, plus private medical insurance, plus restaurant card
• Great office location in Barcelona, with hybrid work model
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Concentrix is an equal opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.