Senior Customer Success Manager MX

This job is with , an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.
With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the  platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and "failing forward" together in this dynamic environment.

About

The Role
Build strong relationships with our clients to understand their needs and ensure their success with
Serve as the main point of contact and liaison between clients and the rest of the  team
Empower customers to connect their goals and challenges with the solution in
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence product development roadmap
Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Requirements
4+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
Superb written and verbal communication skills in English and Portuguese
Positive attitude, empathy, and high energy
Ability to take initiative and adapt in a fast paced environment
Prior experience in strategy consulting - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with executives
BA or BS degree
Please note that this is a  hybrid position . You will be required to work from our office in CDMX for 3 days a week, and can work from home 2 days a week!
is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
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