Service Delivery Manager​/Project Manager

Service Delivery Manager/ Project Manager

Job  
•

Location:

Barcelona, Spain
• Hybrid

Contract:

Permanent, full-time

devicenow offers Device as a Service for workplace IT hardware on a global scale.

As a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers. Working closely with experienced colleagues, you help coordinate customer requests, monitor service performance, and contribute to maintaining high service quality while building strong customer relationships.

• Act as a first point of contact for customer inquiries related to operational and project topics
• Own the service delivery performance to ensure quality, efficiency, and customer satisfaction
• Identify opportunities for process and service improvements
• Lead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations
• Coordinate with internal teams to resolve operational issues and ensure timely follow‑up
• Prepare service reports, project updates, and customer presentations
• Maintain documentation and track customer feedback and action items
• Provide day‑to‑day support to customers throughout their service lifecycle

• 2+ years of experience in Service Delivery Management and/or Customer Project Management
• Excellent verbal and written communication skills in English
• Initial experience or strong interest in project management, service delivery, or customer‑facing roles
• Good organizational skills and ability to manage multiple tasks and priorities
• Proactive mindset with a willingness to learn and take ownership of assigned tasks
• Customer‑focused attitude and strong interpersonal skills
• Ability to work effectively in an international team environment
• German and/or Spanish language skills are considered a strong advantage

• Opportunity to work in a rapidly expanding industry with unique career opportunities
• Investment in your development through comprehensive onboarding, training, and career advancement opportunities
• Flexible hybrid working model – work from home or office, and visit our offices around the world
• Competitive salary package
• Supplementary health insurance
• Access to Eden Red benefit
• Urbansportsclub membership
• Modern office in a central downtown location
• Top‑of‑the‑line IT equipment, including Apple Business Phones and curved monitors
• Regular team and company social events
• Dynamic, supportive, and international team environment that values growth and collaboration

* In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender‑specific.