Marketplace Market Intelligence & Operational Learning Senior Manager

Marketplace Market Intelligence & Operational Learning Senior Manager

Location:

London | TEMPLEMARS | Barcelona | Warsaw | Longpont-sur-Orge. The role can be based from London, France, Poland or Spain, with frequent travel between sites.

We’re Kingfisher, an international retailer focused on better homes, looking for a senior manager to bring together data, market insight and operational learning to help teams make informed decisions and continuously improve.

• Define and own the Group Marketplace market intelligence agenda.
• Gather and analyse marketplace performance data, seller trends and market developments to identify opportunities for improvement.
• Monitor competitor activity, emerging marketplace models and changes across the wider e‑commerce landscape.
• Identify, document and share best practices through clear frameworks and a centralised knowledge base, helping teams avoid duplication and apply operational learnings consistently across banners.
• Lead the roll‑out and adoption of best practices across banners, partnering with local teams to embed consistent standards and ways of working while tracking impact to drive continuous improvement.
• Translate complex data into clear narratives for senior stakeholders, supporting business cases, prioritisation, OKRs and investment decisions in close collaboration with Marketplace, Product, Finance and Operations teams.
• Drive structured post‑launch reviews and embed a test‑and‑learn culture, ensuring operational insights are captured, reused and scaled across banners to support continuous improvement.

• Experience in strategy, analytics, market intelligence, consulting, or e‑commerce / marketplace environments.
• Strong exposure to cross‑functional environments (e.g. working with Product, Operations, Finance, or Commercial teams).
• Experience in building or scaling knowledge‑management frameworks, best‑practice sharing, or continuous improvement initiatives.
• Demonstrated ability to translate complex data into clear recommendations for senior stakeholders.
• Familiarity with data visualisation and analytics tools (e.g. Excel, SQL, Tableau, Power BI or similar).
• Experience leveraging automation, data tooling, or AI (e.g. analytics automation, insight generation, knowledge capture) to improve efficiency and scalability.

We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating – on average, around 60 % of your time will involve in‑person collaboration.

We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

• Private Health Care – Opportunity to receive up to family level cover with AXA.
• Kingfisher Pension Scheme – Immediate eligibility through auto‑enrolment. Contribute 8% to receive a max 14% from the Company.
• 25 Days' Holiday – 25 days per annum plus bank holidays.
• Staff Discount – 20% discount at B&Q and Screwfix after 3 months service.
• Kingfisher Share Incentive Plan (SIP) – Share ownership in a tax‑efficient way.
• Life Assurance – x4 Salary plus benefit equal to value of your Retirement Account or x1 Salary if not active member.
• Bonus – Competitive bonus scheme that aligns to work level of role.
• Kingfisher Share Save – Option to buy shares at the end of a 3 or 5 year period, available after 3 months service.