Customer & Strategy Analyst

Why Choose TD SYNNEX

TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits.

Our diverse workforce is our greatest strength, fostering success and inclusivity.

To drive profitable business growth through account follow-up, pipeline management, customer engagement and the execution of strategic growth initiatives. The role acts as a key link between Sales, Business Units, Marketing and Operations, ensuring opportunities, projects and business plans are effectively executed and translated into measurable results.

• Support the development and execution of growth strategies and business initiatives.
• Drive customer follow-up and opportunity management to maximize conversion and business performance.
• Work closely with Sales teams on account planning and identifying growth opportunities.
• Communicate value propositions, business initiatives, and growth programs to stakeholders.
• Engage directly with customers to support business development activities when needed.
• Maintain an accurate pipeline and opportunity tracking within CRM tools.
• Monitor pipeline progression, opportunity status, and growth initiative execution.
• Prepare business reviews, dashboards, performance reports, and executive presentations.
• Track KPIs, campaign results, risks, and opportunities, ensuring data quality and governance.
• Coordinate cross-functional initiatives across Sales, Marketing, Operations, and Business Units.
• Manage project plans, milestones, deliverables, and stakeholder follow-up.
• Support the implementation of new tools, processes, automation, and transformation initiatives.
• Facilitate meetings and act as a key coordination point between stakeholders.
• Build strong relationships with internal teams, customers, and partners.
• Escalate risks and issues that could impact business growth objectives.

• 2+ years of experience in Business Development, Sales Operations, Account Management, Project Coordination, or similar roles.
• Strong customer and commercial focus.
• Understanding of sales processes, pipeline management, and opportunity tracking.
• Ability to identify business opportunities and drive action plans.
• Strong stakeholder management, communication, and presentation skills.
• Experience collaborating and influencing cross-functional teams.
• Strong analytical skills with the ability to turn data into business insights.
• Experience with CRM platforms and reporting tools.
• Good knowledge of Excel, Power BI, PowerPoint, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive, results-oriented, and problem‑solving mindset.
• Adaptable with a focus on continuous improvement.
• Fluent/ Native English and Spanish level.

• Hybrid work model: partial remote work per week to combine flexibility with in‑person collaboration.
• Life insurance: coverage with Generali for greater peace of mind and protection.
• Private health insurance: coverage with Cigna, 100% company‑funded for the employee.
• Flexible compensation: access to meal vouchers, public transport, childcare, and training to optimize your compensation package.
• Free tax advisory: service with Tax Down for income tax filing and support with tax and legal matters.
• Continuous learning: unlimited access to Linked In Learning for…