Team Lead, People Operations

What’s your next big career move? If it involves driving meaningful change, we should talk

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services:
Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.

The role is based in  Mexico City  (hybrid role) .  Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference
Lead and supervise the HR Shared Services team, ensuring high-quality service delivery and team engagement.
Regularly meet with team members to review projects, identify development opportunities, and evaluate performance based on key metrics.
Ensure timely and accurate HR service delivery aligned with global HR strategies and service level agreements.
Address and resolve complex HR inquiries and escalations, ensuring compliance with policies and local regulations.
Gather and analyze HR data from systems such as  Service Now, SAP, and Workday , ensuring accuracy and generating actionable insights.
Drive  process improvements, automation initiatives, and continuous improvement projects  to enhance efficiency and employee experience.
Oversee HR projects, including planning, execution, and change management, ensuring adherence to timelines and regulations.
Monitor service quality through audits and implement measures to improve employee experience.
Collaborate with HR stakeholders across regions to ensure consistent and effective HR service delivery.

What Makes You the Right Fit
Bachelor’s degree or equivalent relevant work experience.
4+ years of experience in  HR shared services or HR operations , preferably in a  service center environment .
Proven experience providing HR services to  multiple countries  across the region.
Strong leadership and team management skills with the ability to foster collaboration and engagement.
Advanced verbal and written communication skills in  English ; additional languages are a plus.
Proficiency in HR systems and tools, including  Service Now, SAP and Workday.
Ability to analyze data and provide insights using tools like Power BI.
Knowledge of HR processes, policies, and compliance requirements across multiple regions.
Ability to translate strategies into operational plans and drive continuous improvement initiatives.

How Would You Stand Out?
HR certifications such as SHRM-CP or SHRM-SCP.

Experience with Agile methodologies, Six Sigma, or process transformation projects.
Strong interpersonal skills,  proactive attitude , and ability to propose  automation and process optimization solutions .

Why Choose Us?
Home office opportunity
Professional onboarding process
Continuous training and development opportunities

We kindly ask you to attach your resume in English.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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