Customer Success Manager; Remote

Puesto: Customer Success Manager (Remote)
Location: San Lorenzo Tenochtitlán

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Job Title:

Remote Scaled Customer Success Manager – Mexico City (100% Work From Home)

Location:

Hybrid setup from Mexico City
Position Type:  Full-time
Salary  : $55,500  USD/annual + bonus based on performance paid via Remote.

Schedule:

Monday to Friday, 9:00am - 5:00pm Central Time

Our client offers an industry-leading platform that empowers companies of all sizes and industries to build robust and sustainable businesses. Their powerful suite of customer success, product, community, and education solutions enables businesses to scale efficiently, foster internal alignment, and gain a holistic understanding of their customers. Hundreds of companies utilize their software, including nearly 200 publicly traded organizations and industry leaders like GE Digital, SAP Concur, and Zendesk.

They maintain a global presence with offices in the US, UK, Netherlands, Israel, Japan, and India.
They have also been recognized by Forbes as one of the top 100 private cloud companies, by Inc. As a Scaled Customer Success Manager, you will support a portfolio of 75-150+ clients within our client's Scaled segment, while also helping to establish their Customer Success (CS) function in Mexico City. Additionally, you will mentor other CS team members and assist global stakeholders in scaling the CS function throughout Latin America.

Establish effective relationships with clients, delivering impactful and scalable customer experiences
Help us hire, retain, and mentor Customer Success professionals in the region
Serve as the customer’s trusted resource for best practices in a scaled, automated environment
Utilize company technology to capture and manage customer goals, objectives, and success metrics at scale
Provide insightful feedback on client needs internally, collaborating closely with internal teams to enhance customer success
Represent the company professionally in customer interactions and online communities

2+ year(s) of experience in Customer Success or related customer-facing roles
~ Familiarity or hands-on experience with Customer Success platforms preferred (Gainsight)
~ Understanding of Customer Success principles, including customer lifecycle management and adoption strategies
~ Ability to create structure in ambiguity – You adapt quickly, design scalable processes, and act decisively in urgent situations
~ At the company, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.