Customer Success Representative - Onboarding Specialist; Dutch Speaker

At Webfleet we're looking for a Customer Success Representative - Onboarding Specialist for the Benelux market, in our office in Barcelona.

As a Customer Success Representative specializing in onboarding at our new customers at Webfleet, fleetsizes from 25-250 using remote capabilities, you will be at the forefront of our customers’ journey. Your primary focus will be guiding new fleet clients through their first experiences with our platform, ensuring they receive the training and resources needed to realize the full value of their investment.

You will work closely with customers following their initial activation, translating their original buying motivations into actionable outcomes that improve business ROI and reduce total cost of ownership following their feature set purchased aligned to their buying motivations.

• Lead the onboarding process for new fleet customers, ensuring a seamless transition from post-sale activation to productive, value-driven platform usage.
• Conduct tailored training sessions for customer stakeholders, from fleet managers to drivers, focusing on core functionalities relevant to their operational goals.
• Understand each customer’s business objectives and original reasons for purchasing the Webfleet telematics solution; map these needs to platform capabilities, driving early and sustained adoption.
• Provide proactive guidance on the features and best practices for maximizing fleet efficiency, compliance, safety, and cost savings.
• Monitor onboarding progress, usage data, and key success metrics; identify and address barriers to adoption and engagement through out the onboarding period together with customer feedback.
• Deliver onboarding materials, such as quick-start guides, workflow documentation, and video tutorials.
• Act as the trusted advisor and first point of contact for customers during the onboarding phase, escalating complex technical needs to the appropriate internal teams.
• Gather customer feedback to improve onboarding processes and contribute to the evolution of product features based on customer needs.

• Strong communication and presentation skills, with the ability to translate technical concepts into everyday language for diverse audiences.
• Experience working with fleet management, logistics, transportation, or related industries is highly preferred.
• Demonstrated ability to build rapport and trust quickly, managing multiple onboarding projects at once.
• Analytical skills to interpret usage data and metrics, enabling data-driven guidance and support.
• Proactive problem-solver, adaptable, and comfortable working in a fast-paced, evolving technology landscape.
• Mandatory
  
  Languages:
  
  Fluent in Dutch and professional business English.

• Time-to-value:
  Speed at which new customers reach key milestones.
• Adoption rate:
  Percentage of core features adopted during the onboarding phase.
• Customer satisfaction:
  Feedback scores and NPS collected post-onboarding.
• Churn reduction:
  Early indicators linked to successful onboarding and customer retention.
• Commercial value of customer creating opportunities for add ons that the customer was not aware of during the initial buying phase.

• The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen quickly.

• Working from home up to 3 days a week.
• 500 euros gross to set up your home office and additional monthly home office allowance
• Chance to work abroad for 40 working days per year
• Birthday off and volunteering time off.
• Additional health and dental insurance.
• 100% employer funded pension scheme.
• Lunch, childcare or transportation vouchers.
• Unlimited access to Linked In Learning.
• Access to Gofluent platform to learn new languages.
• Free access to CALM (top mental health…