Customer Support Professional

Remote Customer Support Representatives (Multiple Openings)
We are currently hiring for multiple remote roles for experienced   Customer Support professionals   with US-based companies across e-commerce, SaaS, and technology-enabled services.

These roles are fully remote and open to qualified candidates based in the   Philippines, India and LATAM   .

Instead of relying only on resumes and keyword screening, candidates are evaluated through structured, job-relevant skill assessments so employers can make faster, higher-confidence hiring decisions.

What You’ll Do (varies by role)
Depending on the company and team, responsibilities may include:
Handle customer inquiries via chat, email, and/or voice
Resolve product, billing, and account issues
Guide customers through troubleshooting steps
Document cases and maintain accurate support notes
Meet response time and quality benchmarks
Collaborate with operations and product teams when needed

Typical Requirements
Most roles look for:
1+ year experience in customer support, BPO, or helpdesk roles
Strong written and spoken English

Experience with tools like Zendesk, Intercom, Freshdesk, Gorgias, or similar
Comfort handling customer conversations independently
Reliable internet and remote work setup
E-commerce or SaaS support experience is a plus

Compensation
Remote roles with US companies
Rates vary by role and experience
Many placements are at   premium rates vs local market roles

Hiring Process
Short online skill evaluation
Profile review by hiring teams
Qualified candidates are invited directly to employer interviews

How to Apply

Apply through the Amalga's opportunities page