Customer Support Specialist Jr

In Odoo we believe in diversity, inclusion and excellence in customer service.
We are looking for passionate people who share our vision and are willing to make a difference.

This is a great opportunity for anyone looking to learn about software. Recent graduates and people looking to advance in their professional careers are welcome!!

About the job:
Odoo is the world's top open-source ERP SaaS, and Functional Support is the key to our future success!

We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.

Responsibilities:
Become an expert on all of the features and functions within Odoo's software applications
Provide expertise to clients seeking to use Odoo applications effectively
Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat and phone calls
Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
Gather feedback: our product team loves to crank out features that our users are asking for
Boost Customer Satisfaction and productivity.

Must-Have:
Bachelor's degree
Passion for software products
Bilingual proficiency
Ability to communicate technical concepts clearly and effectively, both written and orally
Ability to learn
Critical learning and social setting.

Nice to Have:
Business experience at an ERP
Experience/knowledge with tickets-support
Sociable and outgoing

What we offer:

Salary:
Starting from  $22,000.00 gross   , based on experience.
Remote Work:
Home Office twice a week (after the initial training period).
Insurance:
Health, Dental and Life Insurance.
Annual Bonus:
30 days of   Aguinaldo   (Year-end bonus).
Savings Fund:
Maximum legal contribution.
Wellness:
Total Pass membership with up to 90% discount.
Vacation Policy:

* 1st Year: 15 days
2nd Year: 20 days
3rd Year: 22 days
4th Year onwards: 25 days
Sick Leave:
Unlimited justified sick days / 5 unjustified days per year.
Parental Leave:
4 additional weeks of maternity/paternity leave.
️   Vacation Bonus:
25%   Prima Vacacional   .
️   Dining:
Premium subsidized on-site cafeteria (up to the legal limit).
Growth:
Annual Performance Appraisal/Review

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives.
We are an equal opportunity employer and a pleasant and supportive place to work.

NOTE:

This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.