Quality Customer Service Representative

Puesto: Quality Customer Service Representative - Full time
About the Role  As part of our ongoing commitment to excellence and global talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide. based, technology-driven company operating at the intersection of education and healthcare, leveraging advanced AI solutions to support individuals facing complex and debilitating disorders.

The  Customer Support Agent  will be the primary point of contact for inbound leads, current clients, and the general public — handling calls, emails, and community engagement with professionalism and care. Full-time, remote position
Monday to Friday, 10:00 AM – 6:00 PM Eastern Time (ET)
Answer inbound calls from leads, current clients, and the general public using available scripts and guidelines
Reach out proactively to new registrants for check-ins and onboarding support
Support customer retention through consistent, high-quality follow-up and relationship management
Basic Technical Support
Provide first-level technical support using troubleshooting guides available in the CRM
CRM & Tools Usage
Use  Salesforce  and  Talk Desk  to log all interactions, manage follow-ups, and maintain accurate records
Ensure consistent and complete data entry across all communication channels
Work within established CRM workflows, collaborating with the internal CRM specialist on backend needs

Proven experience in a customer-facing support or client services role
~ Working knowledge of  Salesforce
~ Native or near-native English (spoken and written) — clear phone presence is essential
~ 3+ years of experience in Customer Service

Familiarity with Salesforce or similar CRM tools
Experience working with remote teams

Global Exposure  – Work with international clients across education and healthcare
Stability & Support  – Employed by Adlecta with structured HR and operational backing
Career Growth  – Opportunity to grow into senior operations or team lead roles