Customer Support Representative - Luxury Travel & Airport Services; Remote

Puesto: Customer Support Representative - Luxury Travel & Airport Services (Remote )
Company Overview

SkyVIP Services is a global provider of VIP airport Meet & Greet and travel concierge solutions, operating in 500+ airports worldwide. We specialize in delivering seamless, high-end airport experiences for corporate clients, executives, and global travel partners, ensuring efficiency, discretion, and white-glove service at every stage of the journey.

Role Overview
This is a full-time remote position based in the Mexico, supporting global clients across multiple time zones.
As a Customer Support Representative, you will manage client communication, bookings, and service coordination. This role requires strong attention to detail, fast response times, and the ability to handle multiple requests simultaneously in a time-sensitive environment.

Key Responsibilities
Respond promptly to all incoming calls, emails, and messages related to service inquiries and bookings
Manage new reservations: verify details, confirm service requirements, and ensure accurate data entry
Collect and validate all required booking information before processing requests
Create and send invoices, track payments, and maintain accurate client records
Assist clients with special requests, last-minute changes, and service adjustments
Communicate proactively with the manager on duty regarding urgent cases, escalations, or issues
Ensure all bookings, modifications, and cancellations comply with company policies and timelines
Promote and cross-sell additional services, including return-trip support when appropriate
Qualifications
Previous experience in the travel industry is required (travel agency, airline, or airport operations)
Excellent written and spoken English communication skills
Strong multitasking and technical skills; ability to work across multiple systems simultaneously
Proficiency in Microsoft Excel and general computer literacy
Good knowledge of global geography and travel destinations
High attention to detail and accuracy in data entry
Ability to work in a fast-paced environment with consistent responsiveness (no delays in communication)
Reliable computer/laptop, stable high-speed internet, and a working phone for calls
Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays