Customer Service Representative

Customer Service Representative

Location:

Fully Remote (LATAM)
Job Type: Full-Time

Love helping people and solving problems fast?  We’re looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands-on role where responsiveness, empathy, and execution matter every day

.
About Uproot Cle
an Uproot Clean is a fast-growing, performance-driven consumer brand built for pet owners. We create high-performance, eco-friendly cleaning solutions designed to make life easier without compromising sustainabilit
y.Customer experience is at the core of our brand. Every interaction matters, and how we show up for our customers directly impacts retention, trust, and growt

h.
The R
oleThis is a high-volume, execution-focused role. You will manage day-to-day customer interactions across multiple channels, ensuring fast, accurate, and human respons
es.

You a re n ot just answering tickets, you are shaping how customers experience the bra

nd.
This Role Is For You
If:

You communicate clearly, empathetically, and efficie
ntly

You are comfortable handling high volumes of customer interact
ions

You stay calm under pressure and solve problems qui
ckly

You pay attention to details and don’t let things
slip

You take ownership of issues until they are fully reso
lved

You are comfortable working independently in a remote environ

ment
This Role Is NOT For Yo
u If:

You avoid dealing with difficult cust
omers

You prioritize speed over accuracy and qu
ality

You are not comfortable multitasking across plat

forms
What You
'll Do Customer Support Exe
cution

Manage and respond to customer inquiries via email and support pla
tforms

Ensure fast, accurate, and high-quality responses at
scale

Maintain a consistent and professional brand
voice

Social Media S
upport

Respond to DMs and comments across platforms like Instagram, Facebook, and
Tik Tok Engage  with the community while maintaining brand tone and consi
stency

Order & Refund Mana
gement

Process order changes, cancellations, refunds, and exc
hanges

Ensure all actions follow company policies and are accurately ex
ecuted

Conflict Reso
lution

Handle complaints with empathy and c
larity

Investigate issues thoroughly and provide complete resol
utions

Cross-Functional Collabo
ration

Share customer feedback and recurring issues with internal
teams

Help identify patterns that can improve product or oper

ations
Requi
rementsMus
t have:

Experience in customer s ervice (ecommerce or DTC pre
ferred)+1 years of experience using
Shopify Strong written communication skills in
English Expe rience handling social media interactions is a stro
ng pl usHigh attention to detail and ability to mu
ltitask

Comfo rtable working in fast-paced envir
onments

Work Requi
re ments⏰ Sc hedule:
Monday-Friday, 8:00 AM - 5:00
PM  EST Wor kspace:
Fixed, professional setup required (stable internet + backu

p plan)
Benefits & Comp
ensation

Full y remote - work from anywhere i
n  salary: $3,000 - $4
,000 USDPaid
time offFl ex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever yo
u desire

Ownership &  autonomy - trusted to build and execute
strategy

Professional dev elopment - opportunities to learn and grow with the

business
Ready
to Apply?

If you care about delivering great customer experiences and want to be part of a fast-moving team, a

pply now.