Customer Advisor Swedish & Spanish

Do you speak Swedish and at least also Spanish? Are you passionate about being on the front line of customer service, answering customer inquiries? We are looking for Customer Advisors to join our Customer Service Department.

• Act as the first point of contact for customers via email, phone, or chat.
• Accurately address a wide range of questions and translate issues into effective solutions.
• Make informed decisions, provide proactive advice, and assist customers across Europe to create the perfect ambiance in their homes.
• Gather and record customer data, manage orders, shipments and returns or warranty claims in the CRM system.
• Receive initial training and then work independently.

• Communicative and good at smooth conversations.
• Prior experience as a customer service representative.
• Proficient with systems (preferably Salesforce) and good at multitasking.
• Fluent in Swedish and Spanish; solid in English to communicate internally.
• Can handle stress and remain composed under pressure.
• Patient, a good listener, and possess commercial insight.
• Have a Spanish Social Security Number and/or a NIE.

We believe in on-the-job learning! If you don't meet all the requirements, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number or NIE.

• Base salary of EUR 20,500 per year gross, based on full-time employment.
• Language bonus per foreign language (excluding Spanish).
• 26 working days of vacation.
• 60% onsite work at our new office in Barcelona; 40% remote.
• Option to work fully remote via workation.
• Fully equipped home office.
• Employee discount on ambient lighting.
• Unlimited learning and development opportunities.
• After 6 months, choose between transportation or restaurant allowance.
• After 6 months, private health insurance fully covered.
• Social activities: padel, walks, running, company events.

Monday to Friday: 08:00 – 17:00 (09:00 – 18:00 one free hour). Saturday: 08:00 – 17:00 (one free hour). Working on Sundays or national holidays possible with extra allowance or extra free days.

• Dutch
• German
• French
• Croatian
• Finnish
• Danish
• Portuguese
• Bosnian
• Bulgarian
• Greek
• Lithuanian
• Macedonian
• Turkish

We are a fast‑growing international organization with 39 webshops and locations in the Netherlands, Barcelona, and Kraków. The role may involve working for a sister company within LUQOM Group.

Are you ready to bring 100% Ambience to Europe? If so, send your motivation and CV. We will start with a 15‑minute introduction online, followed by an in‑person interview at our Barcelona office.