Customer Service Specialist; German | Remote

Puesto: Customer Service Specialist (German) | Remote
Location: Gasteiz / Vitoria

Join a leading global provider of Business Process Outsourcing and support one of the world’s top car‑rental brands. We’re looking for a Customer Service Specialist with German to deliver outstanding service and ensure a smooth customer experience from start to finish.

Role Overview

In this full‑time role, you will handle customer interactions in German, resolve incidents, and support clients with contract‑related inquiries, vehicle replacements, and breakdown assistance. You will also process requests from multiple channels efficiently and professionally.

Key Responsibilities

German customer support for a major car‑rental company
Incident resolution and case follow‑up
Contract and service management including vehicle replacements and breakdowns
Multichannel request handling (email, workflows, portals, internal teams)

Requirements:

Experience in customer service or support (preferred)
Strong telephone communication skills
Solid problem‑solving abilities and willingness to learn
German + English proficiency
Based remotely anywhere in Spain

Schedule:

Monday–Friday, 09:00–18:00
Interviews & training:
Fully in English

Start date:

June (TBC)

Contract conditions:
4‑month temporary contract via EUROFIRMS (ETT)
Option to join the company permanently after the initial period