Senior Business Travel Consultant - German speaking

About the role

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time‑critical, and relationship‑driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service
, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
• Acting as a trusted advisor, not just a booking agent
• Managing highly complex, often last‑minute travel changes with calm professionalism
• Consistently achieving strong CSAT while meeting productivity and efficiency expectations
• Demonstrating excellent ownership, judgement, and accountability in every interaction

• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
• Handling urgent and high‑impact travel disruptions with speed, empathy, and precision
• Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
• Building long‑term relationships with Executive travellers through consistent, high‑quality service
• Collaborating closely with peers to maintain a high‑performance, elite service culture

Essential:

• Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
• Exceptional communication skills with a polished, confident, and discreet style
• Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations
• Strong organisational skills and attention to detail
• GDS experience (Amadeus, Sabre, Galileo or similar)

Desirable:

• Experience supporting senior stakeholders, C‑suite, or high‑net‑worth individuals
• Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models

• Naturally service‑oriented with a strong hospitality mindset
• High emotional intelligence and sound judgement
• Comfortable working autonomously and taking full ownership
• Resilient, adaptable, and confident handling ambiguity
• Commercially aware and performance‑driven without compromising service quality

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with our generous allocation of vacation days plus public holidays.
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• Make your money go further with our flexible compensation plan.
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Nurture your language skills with in real‑life English, Spanish and Catalan lessons.
• Follow your passions and take a four‑week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support.

We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.