Customer Success Specialist

Location: Delegación Cuajimalpa de Morelos

CIAL Dun & Bradstreet is the leading commercial data and counter party decisioning solutions provider across 43 countries in Latin America and the Caribbean.
As the exclusive Latin American partner of the Dun & Bradstreet Worldwide Network, we serve 20,000+ customers with insights on 600M+ companies globally, combining the power of a world-class data network with deep local expertise built over decades in the region.

Our solutions help organizations make smarter faster decisions around credit risk, supply chain risk, compliance risk, to build stronger business relationships.

What you will do:

Involvement in every stage of the customer lifecycle from the moment the contract is secured, through successful onboarding/implementation, and onwards.
Actively engage and support customers to ensure they are leveraging the purchased solutions effectively and finding value in our services.
Continuous monitoring of customer health to better inform account management and expansion strategy.
Drive upgrade revenue through increased product adoption and increased usage.
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.
Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
Spur customer account growth through deep knowledge of the product/service and the customers’ needs by making logical expansion recommendations.
Communicate effectively with customer senior-level management to understand customer needs to maximize customer retention and expansion.

What we offer:

Positive and encouraging work environment.
Dynamic company where you can grow as far as your vision and curiosity leads you.
Competitive compensation and benefits package.
Hybrid office / remote work scheme