Customer Service Specialist; Inglese​/tedesco o

Puesto: Customer Service Specialist (Inglese/tedesco o
Location: Gasteiz / Vitoria

Shape the future of logistics with us!

At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and  we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe.

As the primary point of contact for our customers in the  DACH-region  , we’re looking for a  Customer Service & Asset Specialist  to join our team.
In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support.
You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes.
our Bönen (Germany) office OR
our office in Agrate Brianza, Milan (Italy) OR
our office in Madrid (Spain)
You provide customer support in the DACH region and act as the first point of contact for questions and inquiries
You maintain data and set up new customers, building long-term relationships through excellent service
You monitor daily warehouse movements and proactively identify and address discrepancies
You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up
You handle quality-related issues and stay in close contact with the quality department until resolution

You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service
You have  very good German and English language skills  (additional languages are a plus)
You are confident in using MS Office – training on our internal software will be provided

Permanent contract  with a competitive remuneration package aligned with your skills and experience.
Home-office  up to 2 days/week is possible after the onboarding period
Continuous investment in your  personal and professional development  through training and coaching.
A  supportive, collaborative team environment  where your ideas and contributions matter

Send us your CV and your letter of motivation in English.  Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.

External recruitment services/agencies will not be used for this position.