Customer Success Manager, Data Partnerships; REMOTE

Puesto: Customer Success Manager, Data Partnerships (REMOTE)
As a Customer Success Manager, you will serve as the primary partner for guiding customers through successful adoption, measurable value realization, and strategic expansion. You will help customers understand their business goals, align on success metrics, and drive meaningful outcomes using our platform.
CSMs excel at proactive outreach, data‑informed recommendations, and ensuring customers progress toward full utilization of the platform and available add‑on solutions. This role thrives in fast‑paced environments, requires strong ownership over customer health, and demands consistent adherence to processes that support retention and expansion.
Understand customer business goals and align them to platform capabilities, driving adoption through consistent adherence to established playbooks.
Collaborate with Marketing, Product, and other CS teams to share customer feedback and support workflow optimization initiatives.
1‑3 years of experience managing customer relationships, implementing solutions, or handling complex, customer‑facing problem solving.
~ A proactive mindset with the ability to manage a fast‑moving book of business.
~ Comfort working in data‑informed environments and using insights to guide recommendations.
~ Remote Pay Range
$Health, dental, vision, and life insurance.
Paid time off and flexible work schedule.
Employee Assistance Program for mental health support.