Customer Operations Specialist Dutch and French

Puesto: Customer Operations Specialist with Dutch and French
Location: Castro e Marzán

Our client is  Xerox  , a  US business globally recognised  , providing print and digital document solutions across more than 160 countries.
They are currently looking for a new team member to join their  Order-to-Cash (OTC / O2C)   team in Barcelona, within the  finance operations   department, as a  Customer Operations Specialist - Be Ne Lux  Market  .

Your Day to Day Responsibilities

Perform accurate  data entry   and manage workflow efficiently to meet targets and service standards
Handle  order processing  ,  order entry  , and  order fulfillment   activities, ensuring timely and accurate execution
Process customer orders, returns, and amendments while maintaining a high level of accuracy and attention to detail
Review orders for completeness, correct pricing, billing details, shipping information, and other required documentation before processing
Maintain and update  customer information  ,  order notes  ,  billing data  , and  shipping data   within the ERP/CRM system
Act as the main point of contact for  order-related inquiries  , providing excellent customer support and timely resolutions
Monitor order status and collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction
Ensure high-quality order handling and contribute to the continuous improvement of operational processes
Follow company policies, compliance requirements, and ethical guidelines consistently
Support the implementation, optimization, and maintenance of automated order management and order processing workflows

What You’ll Bring to the Table

Experience in order management, order entry, or sales customer service
Strong attention to detail and focus on accuracy and quality
Solid communication skills and ability to manage multiple tasks effectively
Fluency in Dutch, French, and English, written and spoken
Goal-oriented mindset with motivation to achieve targets
Ability to work independently and take initiative when required
Adaptability and comfort working in a fast-paced, changing environment

Experience with SAP or other CRM/ERP systems
Self-motivated, proactive attitude with eagerness to learn and grow
Confidence using computer systems and standard business software

What's on offer

Competitive salary with performance-based bonus (OTE €31,500 gross per year)
Fully remote position with quarterly on-site meetings in Barcelona city centre
Flexible working hours to support a healthy work–life balance
Friendly and supportive work environment
Opportunity to gain experience in an international team

Career development within a global market leader with over 100 years of history
Life and accident insurance
Relocation package for candidates moving from abroad
Additional benefits and perks

Our recruitment process?

Step 1:
Interview with our Recruiter to get to know you better
Step 2:
Interview with the Hiring Manager + Technical test
Step 3:
Interview with HR

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.