Native Slovak Chat Support Consultant, crypto; Remote

(native Slovak) Chat Support Consultant, crypto (Remote)
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Who are we?

Support Your App  is a global Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like Master Card, Calm and Mac Paw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a  Chat Support Consultant  today and thrive in a multicultural and multilingual environment while enjoying your home office.

What you will do:

Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints

Build strong and lasting customer relationships

Handle customer inquiries and feedback

Provide valid, accurate information and solutions to customer requests

Maintain up‑to‑date knowledge of the company's trading platform and general market conditions

Understand customers' needs and deliver constructive feedback to the management team

Continuously seek ways to improve team performance and work efficiency

Be part of a fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

Native Slovak speaker and excellent English communication skills (at least C1 level)

At least 6‑12 months of live chat support experience, preferably in crypto or financial services

Basic financial knowledge or payment/banking experience

Crypto industry knowledge

CRM experience in Salesforce

Strong analytical, logical thinking, and problem‑solving skills

Positive, proactive and responsible attitude

Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

Basic financial knowledge or payment/banking experience

Benefits:

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time, but also internal health policy

Responsive leadership interested in your development and long‑lasting cooperation

Greenhouse conditions for self‑development

A culture built on trust, with no time‑tracking requirements

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and Linked In.

So if you're a proactive  Support Specialist  who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with Support Your App .

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the Support Your App  Candidate Privacy Notice.

Seniority level
Associate

Employment type

Contract

Job function
Customer Service

Industries
IT Services and IT Consulting

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