Fully remote Customer Support position

Puesto: Fully remote Customer Support position )
Are you a German speaker looking for FULLY REMOTE position from anywhere in Spain, including the islands? Join our team in a Customer Service position, where you'll professionally address customer inquiries.
Responsibilities   Responding promptly to customer inquiries via email or live chat, ensuring clear and professional communication.
Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.
Providing product and service information to customers, assisting them in making informed purchasing decisions.
Processing orders, forms, applications, and requests accurately and promptly.
Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.
Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Requirements   Native German
Fluent English
Experience in Customer Service preferred but not mandatory
Ability to resolve customer concerns and create a seamless customer experience.
Soft Skills, advanced Active Listening and Engagement
Confident, adaptable and Empathetic
Pleasant and positive attitude
Benefits   Competitive salary package for the Spanish market
Performance bonus
Health insurance
Career growth & development opportunities
Relocation package   Flight ticket (500)
Assistance with finding accommodation

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