Remote Fraud Call Center Representative - Puerto Rico

Puesto: Remote Fraud Call Center Representative - Puerto Rico )
Remote Fraud Call Center Representative – Puerto Rico  Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Scheduling and Compensation  We are currently hiring for the following shifts:
12:00 PM – 9:00 PM
3:00 PM – 12:00 AM
Days off will vary.
Full‑Time Employment:
Reliable schedule and stability.
Pay: $
***** starting on day one. Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday. Weekend shift differential: $1.00 per hour (Sat and Sun, 6am‑6pm AST). Competitive Pay: $
***** per hour which may be below your state’s minimum wage.
What You’ll Do   Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
Process fraud claims and disputes per client guidelines.
Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
Support team operations with other duties and tasks as assigned.
What We’re Looking For   A clear communicator who can explain complex topics in simple terms.
A passionate, reliable professional with integrity and a drive to deliver exceptional service.
A commitment to excellent attendance and the ability to follow a structured, full-time schedule.
A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
Strong written and verbal communication skills with attention to accuracy.
Comfortable navigating multiple systems and screens in a fast‑paced environment.
Ready to take high‑volume calls while maintaining focus and professionalism.

Required Qualifications   At least 18 years old with a High School Diploma or equivalent.
At least 6 months of Customer Service, Call Center or Dispatch experience.
Proficient in English.
Completed background check, credit check and fingerprinting.
Internet service: verified, secure, reliable and high‑speed internet connection to support business needs.
Work area: established, dedicated space equipped with a desk, chair, electrical outlet and direct LAN connection.
Equipment: company will provide all necessary computer equipment.
Internet speed test: minimum 50

Mbps download and 10

Mbps upload.
Reside in Puerto Rico with legal authorization to work permanently in the United States.

Preferred Qualifications   6 months of experience in the banking or financial industry.
Benefits   Paid Training: get the training you need to excel.
Incentive Plan: potential to earn up to an additional $350 per month after training by meeting performance metrics.
Full benefits: comprehensive benefit options and a great work environment that values your success.
Health insurance coverage.
Voluntary dental and vision programs.
Life and disability insurance.
Retirement savings plan.
Paid holidays.
Paid time off (PTO) or vacation and/or sick time.
For US applicants, people with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting a request through the required form.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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