Customer Support, Polish

Puesto: Customer Support, Polish )
Customer Service Representative – Barcelona  Are you someone who finds joy in helping others and takes pride in delivering exceptional customer service? Are you passionate about motor sports, and do you never miss an F1 race, feeling the adrenaline rush as if your blood is fuel? If so, we have the perfect opportunity for you!
In this role, as a tire expert, you'll have the chance to provide personalized recommendations, share exciting promotions, and ensure that every customer's experience is nothing short of exceptional. If you're ready to combine your love for customer care with your passion for motor sports, we invite you to be part of our dynamic and enthusiastic team.
Responsibilities   Provide tire recommendations based on customers' vehicle specifications and driving needs.
Inform customers about ongoing promotions, discounts, and special offers.
Handle customer complaints and inquiries with empathy and professionalism, striving to achieve a satisfactory resolution for all parties involved.
Collaborate with other departments to address customer concerns and improve overall customer satisfaction.
Benefits   Hybrid role based in Barcelona, with the flexibility of working from home for the majority of the month, and the opportunity for international remote work, allowing you to work from Italy or any other EU country for up to 15 days per year.
Expert training provided—comprehensive training to equip you with all the knowledge you need to excel in your role.
Diverse team with colleagues from 24 different languages, fostering a rich and inclusive work environment.
Internal promotion policies; career advancement potential within reach.
Work Monday to Friday (No weekends), from 08/17 and 09:00-18:00.
Qualifications   Fluent in Polish at a C2 Level.
Strong customer service orientation with excellent communication and interpersonal skills.
Previous experience in a customer service role is preferred.
EEO Statement  At Bosch we believe that diversity is our strength. We look at diversity in gender, generation, nationalities, and culture as our advantage. We believe mixed teams to be more successful because they utilize the potential offered by different perspectives and solution strategies. We therefore promote mixed teams at all levels and draw on the entire talent pool.

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