Digital Customer Success Manager; D-Csm - Mee German Speaker

Puesto: Digital Customer Success Manager (D-Csm) - Mee German Speaker
About the Role
The Digital Customer Success Manager is key to creating an industry-leading digital customer success experience. This role aims to optimize customer onboarding, drive solution adoption, strengthen customer retention, and champion overall customer success across SAP Cloud solutions. By blending 1:

Many initiatives with personal engagement, the CSM will support a large portfolio of customers delivering two pre‑defined success plans.

Key Responsibilities

Engage with customers according to a pre‑defined success delivery plan on a 1:1 basis and execute 1:many initiatives to drive customer outcomes at scale.

Deliver pre‑defined services and milestone activities throughout the customer value journey.

Pursue high standards of customer satisfaction and loyalty by sharing SAP resources, including webinars, trainings, events, and best practices.

Encourage and assist customers in solution‑ and AI adoption strategies considering industry best practices.

Analyze and interpret customer data to identify at‑risk customers and take appropriate corrective actions by involving cross‑functional teams.

Identify cross‑selling opportunities to expand the customer solution portfolio and collaborate with the account team.

Build and leverage a network of key internal stakeholders from different functions to support customer success.

Contribute to improving overall customer satisfaction and accelerating SAP’s reference pipeline.

Requirements

Minimum 3 years of experience in a customer‑facing role within the software industry, managing complex customer relationships and service deliveries.

Experience with Business AI and SAP cloud solutions (S/4

HANA Cloud, Supply Chain Management, Human Capital Management, Customer Experience, Business Technology Platform, Business Data Cloud or Procurement) is a plus.

Proven experience managing a high volume of customer engagements effectively.

Strong ability to work with diverse, cross‑functional teams.

Creative problem‑solving abilities under pressure.

Excellent listening, written, and oral communication skills in both English and German.

Strong interpersonal skills to build relationships internally and externally.

Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast‑changing environment.

Strong orientation towards teamwork and collaboration.

Bachelor’s Degree.

Fluency in both German & English.

Location
The offices are located in Barcelona. The role combines working from home and working from the office, and it is not a 100% remote or fully offsite role.

Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

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