Customer Support - German & Hungarian Speaking

BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.

Customer Support, German & Hungarian Speaking
Digitize the German midmarket with us.

Your Tasks

Acting as the point of contact for our corporate clients regarding queries about our IT applications and systems.

Receiving fault reports by telephone and email.

Carrying out fault analyses and developing solutions in collaboration with our clients.

Documenting requirements and faults in a ticketing system and escalating complex issues to colleagues in 2nd Level Support.

Contributing to improving customer satisfaction and further developing our customer support within a close-knit, international team.

What We Offer

Continue your journey:
Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.

Experience the difference:
Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.

Look into the future:
Work with the latest technologies and the constant innovations

Find the balance:
Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.

Feel well taken care of:
We provide you a company healthcare program.

Unplug and relax: 30 days of vacation

What you bring with you

A keen interest in IT technologies and a willingness to quickly familiarise yourself with new topics.

Initial experience in IT customer support is an advantage.

The ability to maintain an overview and a strong service-oriented approach, even during stressful periods.

Excellent communication skills and the ability to work well in a team.

Good written and spoken German and Hungarian required.

Good written and spoken English or Romanian an advantage.

Willingness to work shifts Mon–Sat (7.30 am–9.30 pm).

Availability for on-call duty on Sundays and public holidays (7.30 am–9.30 pm).

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