Customer Service Coordinator, WITS

Beckman Coulter Diagnostics has been advancing laboratory technology for over 80 years, providing innovative diagnostics solutions worldwide.

Customer Service Coordinator – Workflow and IT Solutions (WITS)

This role supports the Regional EMEA Customer Service, Workflow and IT Solutions team. The coordinator manages scheduling, logistics, and support for complex Automation and Clinical IT installations, ensuring efficient service delivery across the EMEA region. The coordinator reports to the Senior Manager, EMEA Customer Service, WITS.

In This Role, You Will Have The Opportunity To

Coordinate and prioritize field interventions within the Regional EMEA team.

Manage and track logistics for field interventions.

Act as the interface between clients, the Installation Team, and the After Sales Automation and Clinical IT team.

The Essential Requirements Of The Position Include

Minimum 2‑3 years experience in dispatch, logistics, or customer service, preferably in medical diagnostics or healthcare.

Proficiency in English and at least one other major EMEA language (Spanish, Italian, German, French). Additional languages are advantageous.

Strong organizational and time‑management skills; ability to manage multiple tasks simultaneously and work effectively across diverse cultures and geographies.

It would be a plus if you also have prior experience in the following areas

Proficiency with dispatch software and tools (Service Max, Oracle, etc.).

Ability to work independently as well as in a team in a fast‑paced environment.

Additional language proficiency.

Beckman Coulter Diagnostics offers a flexible remote‑work arrangement for eligible positions, allowing employees to work from home. Additional details will be provided during the interview process.

This role is an immersive opportunity to contribute to cutting‑edge diagnostics solutions and channel collaborative expertise across a global team.

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