Billing Operations & Customer Support - FR

Puesto: Billing Operations & Customer Support - FR/EN - Permanent
Full-time position, Monday to Friday, limited remote work (1 day / week)
EU work permit mandatory.
About Naboo  Naboo is a new Global leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.
Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.
Based in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors.
Role & Responsibilities  You will be part of our Billing Operations & Customer Support team in Barcelona.
Ensure high-end Customer Support, being reactive to Client and Supplier
Provide clear and concise answers within set SLAs
Ensure past events have the correct final amounts from each supplier
Ensure past events are correctly invoiced to the client
Follow-up on outstanding items and manage potential disputes
Own the end-to-end Customer Support process and execution
Monitor KPIs and SLAs and report on team performance
Recruit, onboard, and train junior team members
Compensation & Benefits   Package: 29000€ to 40000€ depending on experience + benefits
Beautiful offices in the center of Barcelona
Top-notch work equipment (Mac Book)
Events that bring our team together
You are the ideal candidate if   You have 1 to 3 years of experience in a Customer Support role at a tech scale‑up
You are fluent in English and in French (50% of operations are in French)
You are comfortable working with CRM tools (Hub Spot or similar)
You enjoy client interaction and working as part of a team
You like numbers, you are very well organized and you pay attention to detail
You can demonstrate how you have used AI or automation to improve operations
You are the perfect candidate   You are looking for serious challenges and responsibilities from day one
You want to thrive in a high growth environment
Are excited about shaping a function (almost!) from scratch
You are not scared to build the plane while flying it
Interview Process   Step 1:
Discovery video call with the Head of Operations (20 min)
Step 2:
Interview with the COO (20 min)
Step 3:
Speed dating at the office with 4-5 team members (90 min)

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