Sales and Operations Virtual Assistant

Company Description Harbor Home Cleaners provides reliable, high-quality residential cleaning services throughout the Charleston area, including deep cleans, move-in/move-out services, and Airbnb turnovers. The team focuses on delivering spotless, refreshed spaces that make a strong impression for homeowners and guests. Consistent communication and attention to detail are core values that guide every cleaning engagement. Harbor Home Cleaners aims to build lasting relationships through dependable service and results clients can trust.

Role Description The Sales and Operations Virtual Assistant is a part-time remote role supporting the daily coordination of client communication, booking requests, and service scheduling. This role handles incoming inquiries, responds to messages, and assists with converting leads into confirmed appointments. The assistant helps manage calendars, confirms cleaner assignments, and monitors job status to ensure smooth operations and timely service delivery.

Day-to-day tasks include answering inbound phone calls, coordinating schedules for cleaning technicians, and tracking data. The role also involves maintaining a high standard of customer experience by addressing questions, resolving minor issues, and relaying feedback to the operations team.

Qualifications

- Strong Customer Service and Customer Experience skills, with an ability to build trust and handle client concerns professionally.
- Excellent Communication skills, including clear written messaging and concise verbal communication in a remote environment.
- Sales skills to qualify leads, present services effectively, and support successful booking conversions.
- Comfort with digital tools and CRM or scheduling software; proficiency in email, chat platforms, and spreadsheets.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines independently.
- Reliable internet connection and a quiet workspace suitable for remote customer interactions.
- Prior experience in home services, hospitality, or a similar customer-focused environment is beneficial.