Bilingual Call Center Agent

We’re Hiring – Bilingual Call Center Agent (Remote – Mexico)

ULTIM Call Center

ULTIM Call Center is currently hiring a Bilingual Call Center Agent to support our growing campaigns.

If you’re confident handling live inbound calls, can follow scripts precisely, and thrive in a structured, performance-driven environment, we want to hear from you.

About the Role

Your primary responsibility will be to answer inbound calls and qualify leads for our campaigns.

This is a high-responsibility role where professionalism, speed, and accuracy are essential. Calls must always be handled properly, documented correctly, and aligned with campaign requirements.

Key Responsibilities

- Answer inbound calls in a professional and timely manner
- Follow campaign scripts accurately and consistently
- Qualify leads according to campaign criteria
- Document call outcomes clearly and correctly
- Maintain high call quality standards
- Apply script updates and operational changes when instructed
- Ensure no calls are missed during your shift

⏰ Schedule

- 7:00 AM – 4:30 PM
- 1-hour lunch break
- Two 15-minute breaks (one before lunch and one after)
- One rotating day off per week:
- One week:
Saturday off
- Following week:
Sunday off

Requirements

- Fully bilingual (English & Spanish – verbal and written)
- Previous call center experience required
- Strong communication and listening skills
- Ability to strictly follow scripts
- Detail-oriented and organized
- Reliable internet connection
- Professional work-from-home setup

Compensation & Contract

- $777 USD per month
- Paid biweekly
- Freelance contract
- 100% remote (Mexico-based candidates only)

At ULTIM, we value accountability, performance, and professionalism. If you’re looking for a stable remote opportunity where your English skills truly matter, apply today.